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    More Patient Engagement Opportunities Occur In Your Physicians’ Exam Rooms Than Anywhere Else In Provider Organizations.

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    Fact #1

    Before Patients Will “Engage” Your  Physicians Between Visits Online …

     … They Need To Know Their Physicians Are “Engaging” Face-To-Face In The Exam Room.

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    Fact #2

    The Problem Today Isn’t A Lack Of Engaged Patients … Patients In The Exam Room Present Physicians With An Average Of Six Patient Engagement Opportunities At Each Visit.

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    Fact #3

    The Problem Is A Lack Of Engaging Physicians … The Typical Physician Misses 70% Of The Engagement Opportunities Present By Patients In The Exam Room Incurring significant Costs

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    Introducing Engage Your Patients SM

    We Turn Missed Patient Engagement Opportunities Into Patient Engagement Wins …

  •  

    Introducing Engage Your Patients SM

    We Turn Missed Patient Engagement Opportunities Into Patient Engagement Wins …

Fact#1 – The Problem Today Is Not A Lack Of Engaged Patients …

The Typical Patient Presents Their Physician With An Average Of 6 “Patient Engagement Opportunities” Per Exam Room Visit.

More Patient s Engagement Opportunities (PEOs) can be found your physicians’ exam rooms than anywhere else in your organization … including your patient portal.  Unfortunately most physicians miss or ignore up to 70% of these Patient Engagement Opportunities each year.

It’s true.  The typical patient presents their physician with an average of six Patient Engagement Opportunities per visit.  These opportunities consist of observable, quantifiable attempts by patients to initiate a conversation with their physicians about a health problem or concern.

A single physician will be presented with an estimated 25,000 such Patient Engagement Opportunities each year in the exam room.  He or she will miss or ignore up to 17,000 of them and unknowingly trigger patient behavior that can easily lead to tens of thousands of dollars in avoidable costs.

These are not engagement opportunities that can be offloaded to a patient portal or health app.  Patients need to feel that they can engage with their physician as a thinking, caring human being in person before being willing to engage them online.

 

nfortunately however most physicians, including those in your provider network miss or ignore up to 70% of these Patient Engagement Opportunities each year.

rtuinity

We are not talking here about opportunities for patients to access their test results online …. or opportunities for provider to send patients electronic reminders to be compliant.  Let’s face it, your patients are not using your portal and health apps much. That’s because patients first want to be feel that their physician is able and willing to engage with them face-to-face a fellow thinking care human being. 

Digital That’s not most patient’s first choice where your patients are … and that is not the primary way that we as human being want to engage with our physicians.

.  or make a doctor’s appointment. Nor are we talking about providers pushing reminders to patients to be compliant. 

What we are talking about are Patient Engagement Opportunities …   promised These are not are, including your portal and health apps.    

These are not Research shows that patients, prefer being able to talk with their doctor in person when  necessary.  Studies also show that “conversation”, the verbal exchange of information and ideas, is how patients make sense of their health, how people learn and how behavior change begins.

is created and information and learn … are able to talk about their lab tests and ask questions … is how people learn and behavior change begins.

exchange ideas and share information people learn from give and take of conversations

want to having face-to-face conversations with their physicians over Patients The qThe Patient Engagement Opportunities (PEOs) presented in face-to-face visits, afford physicians more meaningful opportunities to get patients involved in their own health care than are possible online.

encounters engageIn fact the typical patient presents an average of 6 patient engagement opportunities at each visit.  

Unlike online engagement opportunities which tend to  transactional, e.g., filling out forms refilling Rxs and making appointments,  , are transactionalpeople get most of their health care from get patient involved in their Providers today Patients present more opportunities are presented by patients in person to their physicians in the exam room than anywhere else in your provider organization, including your patient portal and health apps.

than to physicians in the exam room than anywhere else, Studies confirm that most of us, when patients, are reluctant to verbalize our health needs and concerns directly to physicians in the exam room.  Instead we tend to communicate our needs and concerns to physicians by means of indirect and often vague verbal and non-verbal “cues” … also referred to as clues or hints.

A single physician is presented with an average of 6 patient cues during a typical exam room visit.  This comes out to some 120 cues each day … and up to 25,000 cues in a year.

These cues indicate the person’s desire to engage physicians in a conversation … perhaps to share information, make a request, express a concern or ask a question.  The needs and concerns represented by these cues are important to us as people and patients.  To a busy physician, patient cues can be hard to recognize, seem unimportant and are easily ignored. 

To the trained observer, these cues represent unique “patient engagement opportunities”.  Observable, quantifiable opportunities for physicians to engage with us as patients in a uniquely human way … through face-to-face conversations that have the power to transform how we see our respective roles, learn from and communicate with one another.

Studies confirm that most of us, when patients, are reluctant to verbalize our health needs and concerns directly to physicians in the exam room.  Instead we tend to communicate our needs and concerns to physicians by means of indirect and often vague verbal and non-verbal “cues” … also referred to as clues or hints. 

A single physician is presented with an average of 6 patient cues during a typical exam room visit.  This comes out to some 120 cues each day … and up to 25,000 cues in a year.

These cues indicate the person’s desire to engage physicians in a conversation … perhaps to share information, make a request, express a concern or ask a question.  The needs and concerns represented by these cues are important to us as people and patients.  To a busy physician, patient cues can be hard to recognize, seem unimportant and are easily ignored. 

To the trained observer, these cues represent unique “patient engagement opportunities”.  Observable, quantifiable opportunities for physicians to engage with us as patients in a uniquely human way … through face-to-face conversations that have the power to transform how we see our respective roles, learn from and communicate with one another.

Physicians miss or ignore these Patient Engagement Opportunities because they were never taught the patient-centered communication skills patients prefer.

Fact #2 – The Real Problem Today Is That Most Physicians Today Are Not Very Engaging With Patients …

The Typical Physician Will Miss Or Ignore Up To 70% Of The Patient Engagement Opportunities Presented By Patients In Their Exam Room Each Year. 

We enter the physician’s exam room as an “engaged person” … but once the exam room door closes we suddenly become a “passive patient”.  Like our physician, as patients we tend to assume a role and pattern of behavior that has become institutionalized over time or activated.   

Physicians, in their role as “expert”, tend to do most of the talking, ask most of the questions and make most 0f the decisions.  Their focus is on diagnosing and treating the patients’ problems … not getting to know or engage them as people.  

As patients, most of us, no matter how empowered or activated, tend to assume a “passive sick role”.  We don’t say much and appear to do what the doctor tells us … at least until er leave.  That is after all how most providers define a “good patient” … and expect us to behave.     

Physicians miss or ignore patient engagement opportunities because they are not central to their role of diagnosis and treatment.  As such, most physicians were never trained to recognize or respond to engagement opportunities presented by patients.

We enter the physician’s exam room as an “engaged person” … but once the exam room door closes we suddenly become a “passive patient”.  Like our physician, as patients we tend to assume a role and pattern of behavior that has become institutionalized over time or activated.   

Physicians, in their role as “expert”, tend to do most of the talking, ask most of the questions and make most 0f the decisions.  Their focus is on diagnosing and treating the patients’ problems … not getting to know or engage them as people.  

As patients, most of us, no matter how empowered or activated, tend to assume a “passive sick role”.  We don’t say much and appear to do what the doctor tells us … at least until er leave.  That is after all how most providers define a “good patient” … and expect us to behave.     

Physicians miss or ignore patient engagement opportunities because they are not central to their role of diagnosis and treatment.  As such, most physicians were never trained to recognize or respond to engagement opportunities presented by patients.

It Is Very Hard For Patients To Take A More Active Role In Their Own Health Care When Most Physicians Today Expect Patient’s To Be Passive And Compliant …

Fact #3 – Each Missed Or Ignored Patient Engagement Opportunity Comes With A Potentially High Cost …

For The Typical Physician, The Annual Cost Of Missed Or Ignored Patient Engagement Opportunities Starts At $17,100 Per Physician Or $1/Opportunity.

Whenever a patient walks out of the doctor’s office feeling ignored or misunderstood by their physician, not able to tell their story or disagreeing with something their physician said … it is usually because of a missed or ignored patient engagement opportunity.  And such missed opportunities usually come at a cost.  

Poor satisfaction scores are often just the beginning.  When physicians miss or ignore enough “cues” or patient engagement opportunities, the evidence shows that there can also be a corresponding loss of patient trust in the physician.  

Low patient trust in turn often leads to Rx nonadherence, unnecessary requests for tests and specialty referrals, reluctance to share important information, inadequate self-care and disengagement.  Each of these behaviors is closely linked to high preventable costs arising from unnecessary ER visits and hospitalizations, hospital readmissions and reduced reimbursement for low patient satisfaction.

Unintended Consequences1

At $1/Missed Patient Engagement Opportunity, Here Is Are The Preventable Costs For Your Hospital, ACO Or Health Plan Provider Network?

Projected Cost Of Missed Patient Engagement Opportunities (Annually) Based Upon Physician Network  Size *

  • $1.8 million
  • $5.3 million in preventable costs
  • $8.9 million in preventable costs
  • $17.8 million in preventable costs

* An estimated 70% of physicians employ the same physician-directed patient communications style and skills they learned years ago in medical school.

Physicians miss or ignore these Patient Engagement Opportunities because they were never taught the patient-centered communication skills patients prefer.

Introducing Engage Your Patients TM

You have a patient portal and your own health apps.  You “push” reminders and health information out to patients by email and text messages at every opportunity.  The only thing missing from you technology-based patient engagement strategy are the patients.  

For patients and physicians, patient engagement is about relationships … not technology.  People need and want to be able to engage with and relate to their physicians as fellow human beings … before being willing to try to engage them virtually online.

Unfortunately, Meaningful Use-inspired patient engagement solutions today are focused on the technology and what CMIOs and CIOs think patients need … not what patient and physicians want. 

Engage-Engaging

Engage Your Patients Logo small1

– A Different Approach To Patient Engagement

Engage Your Patients Logo small1

– The “Missing Human Link” In Your Patient Engagement Strategy

Engage Your Patients – Program Description

Engage Your Patients brings physicians and patients together to redefine the rules of engagement in the exam room and to develop the knowledge, skills and mindset needed to transform every patient engagement opportunity into a productive, meaningful and satisfying patient engagement win … in person and online.

Telling a physician that he or she may be missing or ignoring patients’ attempts to engage them in the exam room may be met with more than a little skepticism.

But show that same physician a video of them actually engaging in such behavior … share what the patient thought and how they felt when it happened … show them the evidence and teach them (and their patients) “best practices” that will improve their patient engagement abilities … and you have that physician’s undivided attention. 

This is exactly what Engage Your Patients does.

Engage Your Patients Approach Upper half3

PEO Opportunity Analysis1How “engaging” are the physicians in your provider network and does why it matter? 

The Patient Engagement Opportunity Analysis measures the number of Patient Engagement Opportunities (PEOs) missed or ignored by individual physicians in the exam room.  

The larger the “engagement gap”, the greater the likelihood a physician is missing or ignoring meaningful attempts by patients to get more involved in their own health … and incurring significant opportunity costs in the process. 

More …

PE Performance Assessment1

What can your physicians do to reduce or eliminate an “engagement gap”? 

A 3600 Patient Engagement Performance Assessment provides physicians with a detailed snapshot of their patient engagement abilities from the perspective of the patient, our experts and the physician themselves. 

Listen to patients describe what they thought and felt when the physician ignored their attempts to engage  … and their recommendations for improvement.  See what physicians and our consultants have to say and recommend as well. 

More …

Transformational Coaching2

Here’s how we can help your physicians and patients improve their abilities to engage one another in person & online.

Transformational Engagement Coaching brings physicians and patients together in a collaborative, online learning environment to:

  • Co-create “engaging environments”
  • Support one another in developing and applying the knowledge and skills needed to measurably improve their respective engagement abilities. 

More …

Engage Your Patients Applications

Engage Your Patients is designed for use by individual physicians and their patients … and by their provider organization partners including hospitals, medical groups, ACOs, health plans and professional organizations.

Engage Your Patients’ approach, e.g., PEO Analysis,  Patient Engagement Skills Assessment and Skills Coaching can be customized to support just about any strategic application including:

  • Population Health Management
  • Patient Adoption Of Portals, Health Apps Etc.
  • Patient Satisfaction
  • Visit Productivity
  • Health Behavior Change
  • Physician-Patient Communications – In Person
  • Physician-Patient Communications – Electronic
  • Patient Adherence
  • Empathy
  • More

 

Engage Your Patients – Our Focus

The goal of Engage Your Patients is to bring physicians and patients together to help teach one another the “art” of patient engagemhow to focuses on working with physicians and patients that recognize the learn how to engage in brief, high value conversations that have the power to measurably improve patient outcomes, visit productivity as well as physician and patient satisfaction. 

engage one another in transformational conversations tfundamentally a “behavior change” program that focuses on modifying how physicians and patients think about and communicate, e.g., talk with and listen to one another, in person and online.  

As a behavior change program, Engage Your Patients is theoretically based upon the Health Belief Model (HBM).  Engage Your Patients walks physicians through the following steps of the HBM:

Physicians need to understand the follow:

  • They have a problem “engaging patients”
  • Their lack of engagement skills has serious consequences
  • They can mitigate these consequences by getting “coaching”
  • That the barriers to coaching can be overcome by working with our consultants and their patients
  • The call to action depends upon the client provider organization.   

Engage Your Patients – Our Approach

Engage Your Patients combines video recording of physician’ exam room conversations with patients, together with feedback from patients and physicians along with our own consultants’ expert analysis and coaching, to measurably improve physicians’ patient engagement abilities. 

 Engage Your Patients consists of the three stages shown below.

We do this by:

  • Auditing and profiling physicians’ (and patients’) patient engagement style and practices, including the use of patient portals and other engagement technology,  using the same research methods used in medical schools
  • Evidence and best practices for what works when it comes to patient engagement in person and online
  • Exploring with patients and other physicians ways for overcoming perceived barriers to in person and online patient engagement
  • Provide physicians and patients with the training and tools to help them develop the knowledge, skills and mindset needed to initiate, recognize, manage and measure patient engagement opportunities

 

  • Watch video examples of actual patient engagement opportunities presented by their own patients in the exam room. 
  • See how they “managed” patient engagement opportunity presented by their patients in the exam room.
  • Listen to their patients describe what they want to say to and why it was important to the patient.
  • Understand how patients felt when the physician missed or ignored their attempts to talk to them , e.g.,engage them, in the exam room and how it impacted their thinking and behavior.
  • Learn how patients wished that their physician had responded to their attempts to engage them.
  • Consider how their patient engagement style may be having unintended consequences on patient behavior, driving patient behaviors associated with high costs including nonadherence, inappropriate requests, preventable ER visits and hospital admissions,  low satisfaction and so on?
  • Hear what patients think about integrating EMRs, patient portals and other patient engagement technologies into the medical exam.

Doctors Group

If patients feel their physician is not “engaging” in person in the exam room … do you really think they are going to want to try to “engage” that same physician online and expect a different outcome?  Of course not.

 

 

Physicians need to understand the follow:

  • They have a problem “engaging patients”
  • Their lack of engagement skills has serious consequences
  • They can mitigate these consequences by getting “coaching”
  • That the barriers to coaching can be overcome by working with our consultants and their patients
  • The call to action depends upon the client provider organization.  

We teach your physicians and patients  how to transform every patient engagement opportunity into a productive, meaningful and satisfying patient engagement win.

Try aaaAEngage Your Patients brings physicians and patients together to learn how to more effectively engage one another in person and online … resulting in better patient experiences, more productive visits and fewer missed patient engagement opportunities. we bring physicians and their patients together to explore their thoughts and preferences concerning in person and online engagement and to co-create new “rules of engagement” designed to:

Prevent missed patient engagement opportunities

Increase patient involvement in their own health care

enhance patient outcomes

increase visit productivity

create exceptionally satisfying patient experiences.

 

 

Meaningful patient engagement, the kind that patients want and the kind that’s needed to transform health care, is about people working together in trusting relationships. 

It is about conversations where physicians and patients talk with, listen to and understand one another as human beings … not just some abstract digital equivalent. 

Meaningful patient engagement is about “transformational conversations” between physicians and patients that have the power to change how they think and behave towards one another, there respective roles and health itself.

Here How Engage Your Patients Can Help Your Provider Organization

Engage Your Patients combines video recording of physician exam room conversations with patients, together with feedback from patients and our own expert analysis and coaching, to measurably improve physicians’ patient engagement abilities. 

 

 Engage Your Patients Is Evidence-Based And Outcomes-Oriented

Engagement Opportunity Analysis1

Engagement Skills Assessment1

Engagement Breakthrough Coaching1

Our Patient Engagement Opportunity Analysis uses video recordings of your own physicians’ exam room conversations with patients to identify and measure the patient engagement opportunities occurring within a physician’s practice, how they are being managed and their impact on patients and the practice. 

You and your physicians will learn:

  • How engaging they are with patients based upon their management of observed patient engagement opportunities.
  • The number and type of patient engagement opportunities that occur during the course of each visit, including examples.
  • How each patient engagement opportunity was initiated, who initiated it and how it was managed by the physician and patient.
  • The strategic implications and opportunity costs associated with each missed or ignored patient engagement opportunity.

Our Patient Engagement Capabilities Assessment uses video clips of PEO episodes recorded in their own exam room to provide your physicians with a comprehensive look at how they manage PEOs from the perspective of their patients and our consultants.  

Specifically you and your physicians will learn (for each PEO):

  • What the patient was trying to communicate to the physician … and why.
  • How the patient felt while trying to express them self to the physician … including moderating factors.
  • How the patient felt about the way the physician responded to the patient’s attempt to talk.
  • How would the patient have preferred the physician respond to their attempt to talk.
  • Recommendations for the physician going forward.

Our Patient Engagement Breakthrough Coaching focuses on helping your physicians, with patient input, accomplish the following three goals: 

  1. To “reinvent” the physicians’ and patients’ “role” to achieve more productive visits, value-based outcomes and create more satisfying patient (and physician) experiences. 
  2. To learn the communication and engagement skills needed realize these new roles and responsibilities. 
  3. To support patients in their efforts to adopt their new role and their efforts to take more responsibility for their own health care in person and online.

Physician coaching is provided in a self-paced, online learning environment.  

Engage Your Patients uses a research method known as conversational analysis.  Conversational analysis studies how people communicate through talk, as well as evaluate the communication styles and skills used by physicians and patient to communicate with and engage one another.

Conversation analysis is the same research method used by health communication researchers and by medical schools to evaluate and teach patient communication skills to medical students.

How Does Engage Your Patients Work?

We start by identifying just how engaging the physicians in your provider network are.  As part of this Patient Engagement Opportunity Analysis we use audio or video recordings of exam room conversations between individual physicians and patients we identify and measure the;

  • Number and type of patient engagement opportunities presented
  • Number of opportunities identified and addressed completely or prematurely closed
  • Number of opportunities identified and ignored
  • Number of opportunities missed

Engage Your Patients Approach Vertical3

PEO Opportunity Analysis3

PE Performance Assessment

Transformational Engagement Coaching7

Using video recordings of their own interaction with patients, the Patient Engagement Opportunity Analysis provides physicians with a detailed snapshot of patient’s attempts to engage them in the exam room including:

  • What PEOs are, what they look like and why they matter
  • The number and type of PEOs presented
  • How many were missed or ignored, aka the “PEO gap”
  • An estimate of the costs associated with missed or ignored PEOs

The 3600 Patient Engagement Performance Analysis shows physicians how engaging they really are to patients using video clips of actual PEO’s and feedback from the patients themselves.  Using the same research methods used in medical schools, our consultants:

  • Ask the patient, while watching the PEO video clips, to describe what they thought and how they felt about how the physician responded (or didn’t respond) to their attempts “to engage” (PEOs)..
  • Ask the physician, while watching the same PEO video clips, why the misssed/ignored a PEO, how they interpreted PEOs they recognized and why they responded as they did.
  • Combine their own PEO assessment, with those of the patient and physician, to provide a 3600 look at how accurately the physician recognized, interpreted and responded to PEOs

Building on the findings from the 3600 Patient Engagement Performance Assessment, our consultants bring physicians and patients together in a collaborative, online learning environment to:

  • Reimagine and redefine how physicians and patients see their respective roles and responsibilities in the exam room and online.
  • Define new “rules of engagement” for how physicians and patients should “engage” and “be engaging” with one another in person and online.
  • Help one another develop and reinforce the knowledge, skills and mindset needed to measurably transform every patient engagement opportunity into a patient engagement win 

wrong, using actual audio/video recording of their interactions with their own patients, physicians start to pay attention. 

But when you can supplement “expert findings” with feedback regarding their behavior from the actual patients involved in recorded visit … your physicians’ are engaged and primed to take the next step, e.g., behavior change.  

What physician after all doesn’t want to do their best on behalf of their patients.

 

tr all  … and quite compelling.

Consistent with the Health Behavior Model upon which the Engage Your Patients is based, the first step in the program is to   is to assess how engaging your physicians actually are when talking with patients.  ‘ patient engagement  by showing them that have a problem engaging patients. 

.  convince help physicians realize that orks by bringing physicians and their patient together in a collaborative, online learning environment to:

  1. Re-imagine” how them can work more productively together
  2. Develop the mindset and communication skills needed to more effectively engage and be engaging to one another.

We accomplish this by using audio and video recordings of actual exam room conversations between individual physicians and patients to:

  • Identify the patient engagement opportunities presented by patients
  • Evaluate if/how individual physicians manage each patient engagement opportunity
  • Capture the patient’s and physicians:

 – interpretation of each PEO (what patient was trying to accomplish)

 – impressions for how each PEO was presented and managed

 – recommendations for how each PEO could have been presented or managed   better

  • Provide online skills training for individual physicians and patients reflecting their respective preferences and recommendations
  • Post intervention skills assessment
  • share more information with their physician
  • ask more questions, i.e., seek more information
  • take an active role in decision-making
  • make fewer requests for unnecessary procedures
  • are more adherent
  • greater level of self care efficacy

The aim of Engage Your Patients is to bring physicians and patients together to learn from one another how to more productively “engage and be engaging with one another” in person and online.

What patients want from their physicians more than anything else is to be listened to when they have something to say … and to be understood by their physician as a person and not just a disease. 

They want the chance to have a real conversation with their physician … not just a monologue or discourse. 

 

 

 

 

and their  Using We your the “engagement score”  scope of number of patient engagement opportunities The first step is to identify the We start by

 

Using audio or video recordings of exam room conversations between patients and their physicians we employ conversation analysis research to conduct the following:

Patient Engagement Opportunity Analysis

which will identify and measure how patients and physicians engage one another now, e.g., patient engagement opportunity successes and failures, and their implications for the patient, physician and their practice.

Engagement Skills Evaluation

We then conduct a 360 degree evaluation of the physicians’ and patients’ engagement skills by collecting feedback regrading each patient engagement success or failure from:

  • Our engagement specialists
  • The patient
  • The physicians

Skills Coaching

We then use the recommendations from this evaluation to separately coach physicians and patients on how to improve their engagement skills.

 

 

 

 

Engage Your Patients brings physicians and their patients together to learn how to effectively engage one another as human beings with the goal of:

  • Increasing patient involvement in their own health in person and online
  • Improving patient outcomes
  • Enhancing visit productivity
  • Creating better patient experiences

address these barriers by negotiating:

  • New evidence-based rules of engagement that modify how they think about, define and perform their roles in care delivery
  • New communication and engagement skills
  • New ways of measuring patient engagement

Engage Your Patients Logo small1

Meaningful patient engagement is about patients being free to tell physicians their stories, seek and share information, ask questions, express their feelings, disagree with physicians, share in making health decisions. 

It is about physicians and patients talking and listening to one another as human beings.

A Human-Centered Approach To Patient Engagement

Improve patient outcomes

Increase visit productivity

Create more satisfying patient experiences

Turn every patient engagement opportunity into a patient engagement win

What patients want are …

… are personally engaging physicians that listen to them, understand them and treat them as a thinking, feeling, intelligent human being … not a disease. 

What patients get are …

… impersonal web portals, health apps and email/text messaging solutions that threaten to “get in between” the patient and physician and dehumanize the patient experience.

What is needed are patient-engagement solutions that

 Are co-designed by patients and clinicians using evidence-based patient-centered, engagement best practices

 Focus on measurably improving the patients health and patient experience … not just the provider’s bottom line.

Measurably improve the abilities of physicians and patients to engage and be engaging to one another in person and online.

 

efforts  Something is missing from today’s high tech approach to patient engagement.  What’s missing Some kind of secret sauce to close the gap between where your patient are – in your physicians’ exam rooms – and where you like them to be – using your portals, health apps and so on. 

What’s missing from every technology-based patient engagement platform today is a “high touch” component on the front end (physicians’ exam rooms) that motivates patients to use the high tech components.     

 

About Engage Your Patients

Are your doctors verified as human?

 

 

Introducing Engage Your Patients SM – A Different Approach To Patient Engagement

When it comes to patient engagement, we believe that:

  • Meaningful patient engagement – the kind that leads to real changes in one’s health thinking and behavior – happens in face-to-face conversations between patients and their physicians.
  • Before patients will “engage” a physician online, the physician must be capable of demonstrating to the patients that they are “engaging” in person. 
  • The focus of providers’ patient engagement efforts should be on where their patients actually are (doctors’ exam rooms) and not where they wish patients were (online).   

Engage Your Patients is high touch, evidence-based engagement model …

… that brings physicians and patients together to co-create new engaging and productive in person and online experiences that satisfy our human need to care and be cared as thinking feeling people … not just virtual patients.

The aim of Engage Your Patients is to improve patient outcomes, create more product and satisfying experiences for patients, their family and physicians and turn every patient engagement opportunity into a patient engagement win in the exam room, hospital room and online.

Think of Engage Your Patients as a behavior change program for both physicians and patients.  Based upon the Health Belief Model, the program works by:

1) Creating awareness among key stake holders of the problem, e.g., missed patient engagement opportunities, along with the causes and strategic implications

2) Provide evidence of the scope of the problem 

3)

brings physicians and patients together to co-create patient-centered communication environments that measurably improve patient engagement, patient outcomes and visit prmore productive and satisfying in person and online health care experiences.

 

The Patient Engagement Dilemma

Female Patient Crossed Arms blue1Doctor Arms Crossed blue1Once we enter the exam room, we stop being a person and become a patient.  There the doctor is the expert and is in charge.  The doctor sets the visit agenda, does most of the talking, asks most of the question and makes most of the decisions.  The doctor after all knows what’s best and is very busy.

As patients our “desire to engage” is moderated by our need to be seen  as a “good patient.”  A good patient is someone who answers the doctor’s questions and otherwise assumes the same passive sick role we have been socialized to play since childhood.  To the extent we express ourselves to the doctor, it is usually through vague, indirect verbal comments and body language, e.g., “cues”.   We don’t want to appear demanding or confrontational and risk being labeled “difficult”..

Patient engagement opportunities are moments during phys1cian-patient encounters where the patient signals a willingness or desire to engage with the physicians in a brief, potentially high value dialogue.

 

 

If the goal of patient engagement is to get people to take a more active role in their own health care … physicians and provider organizations should start focusing their engagement effort on where their patients are … which is in your doctors’ exam rooms … not just where they wish they were … on your patient portals.

Millions of patient engagement opportunities are presented each year to the physicians in your provider organization. Opportunities “to engage” patients in physician-initiated conversations about important clinical and psychosocial issues … and “be engaging” to patients trying to initiate similar conversations with them.

 

50% to 70% of the millions of patient engagement opportunities presented by patients in your physicians’ exam room this year will be missed or ignored … and tens of millions in preventable costs incurs  in the process. 

Physicians will miss or ignore these opportunities because they lack the skills to recognize and respond to them … and a patient-centered mindset that enables them to understand why these patient engagement opportunities matter. 

The Patient Engagement Challenge

Physicians need to develop a patient-centered mindset and patient-centered communication skills.  Before that can happen, provider organizations need to engage their physicians.  Engage Your Patients employs the following physician engagement strategy adapted from the Health Belief Model.  

Physicians need to understand that:

  1. They have a shortcoming, e.g., they lack the skills needed to recognize, respond to or appreciate the value of patient engagement opportunities presented by patients 
  2. This lack of these skills is negatively influencing their practice, e.g., preventable costs, adherence, suboptimal outcomes, lower patient satisfaction.
  3. That there is a practical, evidence-based solution for addressing their shortcoming, e.g. the Engage Your Patients program.

 

  • Physicians need to see first hand concrete examples of the number and type of patient opportunities their patients are presenting
  • Physicians need to see the number of patient engagement opportunities they are missing
  • Physicians need to hear in the patients own voice why these opportunities were important and how they felt about how the physician handled them.

 

visits. better s greater andfacilitate increase more egaging, promote exam room conversations and interpersonal experiences that highly engaging, productive and satisfying  and provides engagement solutions that help physicians and patients develop their together to assess,  evaluate, learn and develop the human aspects of helps physicians and patients develop the human relationship skill Nmeasurably improves the way physicians and patients communicate with and engage one another in person and online.

 

improve physicians and patient together to improve the focuses improving the high touch, interpersonal skills the on assessing the abilities of physicians and their patients to improving the abilities of of an evidence-based program designed to help provider organizations measurably improve the abilities 

… with the goal of getting patients more involved in their health care, improving patient outcomes, enhancing visit productivity and creating better experiences for patients and physicians.

 

improve with the goal while creating and satisfy ,  , patients and provider organizations to is a patient-centered brings physicians and their patients together in a facilitated online environment to learn from one another:

how well they are physicians they how to better “engage” and “be engaging” the other … in the exam room, hospital room and online.

The Engage Your Patients Model involves the following 3 phases:

  • Opportunity Analysis Phase
  • Stakeholder Feedback Phase
  • Remediation Phase

Introducing Engage Your Patients SM – A Different Approach To Patient Engagement

When it comes to patient engagement, we believe that:

  • People are “engaged” when they are cognitively and/or emotionally involved in something that is relevant and of interest to them. 
  • Provider knowledge of what patients “perceive as relevant” and “of interest” are prerequisites to meaningful patient engagement. 
  • Meaningful patient engagement – the kind that leads to real changes in one’s health thinking and behavior – happens in high value, face-to-face conversations between patients and patient-centered physicians.
  • Before patients will “engage” a physician online, the physician must demonstrate that they are “engaging” in person. 
  • Providers should focus their patient engagement efforts first on where their patients actually are (doctors’ exam rooms) before trying to engage patients where providers wish patients were (online). 

Solutions

 

 

 

 

and their  Using We your the “engagement score”  scope of number of patient engagement opportunities The first step is to identify the We start by

 

Using audio or video recordings of exam room conversations between patients and their physicians we employ conversation analysis research to conduct the following:

Patient Engagement Opportunity Analysis

which will identify and measure how patients and physicians engage one another now, e.g., patient engagement opportunity successes and failures, and their implications for the patient, physician and their practice.

Engagement Skills Evaluation

We then conduct a 360 degree evaluation of the physicians’ and patients’ engagement skills by collecting feedback regrading each patient engagement success or failure from:

  • Our engagement specialists
  • The patient
  • The physicians

Skills Coaching

We then use the recommendations from this evaluation to separately coach physicians and patients on how to improve their engagement skills.

 

 

 

 

Engage Your Patients brings physicians and their patients together to learn how to effectively engage one another as human beings with the goal of:

  • Increasing patient involvement in their own health in person and online
  • Improving patient outcomes
  • Enhancing visit productivity
  • Creating better patient experiences

address these barriers by negotiating:

  • New evidence-based rules of engagement that modify how they think about, define and perform their roles in care delivery
  • New communication and engagement skills
  • New ways of measuring patient engagement

Engage Your Patients Logo small1

Meaningful patient engagement is about patients being free to tell physicians their stories, seek and share information, ask questions, express their feelings, disagree with physicians, share in making health decisions. 

It is about physicians and patients talking and listening to one another as human beings.

A Human-Centered Approach To Patient Engagement

Improve patient outcomes

Increase visit productivity

Create more satisfying patient experiences

Turn every patient engagement opportunity into a patient engagement win

What patients want are …

… are personally engaging physicians that listen to them, understand them and treat them as a thinking, feeling, intelligent human being … not a disease. 

What patients get are …

… impersonal web portals, health apps and email/text messaging solutions that threaten to “get in between” the patient and physician and dehumanize the patient experience.

What is needed are patient-engagement solutions that

 Are co-designed by patients and clinicians using evidence-based patient-centered, engagement best practices

 Focus on measurably improving the patients health and patient experience … not just the provider’s bottom line.

Measurably improve the abilities of physicians and patients to engage and be engaging to one another in person and online.

 

efforts  Something is missing from today’s high tech approach to patient engagement.  What’s missing Some kind of secret sauce to close the gap between where your patient are – in your physicians’ exam rooms – and where you like them to be – using your portals, health apps and so on. 

What’s missing from every technology-based patient engagement platform today is a “high touch” component on the front end (physicians’ exam rooms) that motivates patients to use the high tech components.     

 

About Engage Your Patients

Are your doctors verified as human?

 

 

Introducing Engage Your Patients SM – A Different Approach To Patient Engagement

When it comes to patient engagement, we believe that:

  • Meaningful patient engagement – the kind that leads to real changes in one’s health thinking and behavior – happens in face-to-face conversations between patients and their physicians.
  • Before patients will “engage” a physician online, the physician must be capable of demonstrating to the patients that they are “engaging” in person. 
  • The focus of providers’ patient engagement efforts should be on where their patients actually are (doctors’ exam rooms) and not where they wish patients were (online).   

Engage Your Patients is high touch, evidence-based engagement model …

… that brings physicians and patients together to co-create new engaging and productive in person and online experiences that satisfy our human need to care and be cared as thinking feeling people … not just virtual patients.

The aim of Engage Your Patients is to improve patient outcomes, create more product and satisfying experiences for patients, their family and physicians and turn every patient engagement opportunity into a patient engagement win in the exam room, hospital room and online.

Think of Engage Your Patients as a behavior change program for both physicians and patients.  Based upon the Health Belief Model, the program works by:

1) Creating awareness among key stake holders of the problem, e.g., missed patient engagement opportunities, along with the causes and strategic implications

2) Provide evidence of the scope of the problem 

3)

brings physicians and patients together to co-create patient-centered communication environments that measurably improve patient engagement, patient outcomes and visit prmore productive and satisfying in person and online health care experiences.

 

The Patient Engagement Dilemma

Female Patient Crossed Arms blue1Doctor Arms Crossed blue1Once we enter the exam room, we stop being a person and become a patient.  There the doctor is the expert and is in charge.  The doctor sets the visit agenda, does most of the talking, asks most of the question and makes most of the decisions.  The doctor after all knows what’s best and is very busy.

As patients our “desire to engage” is moderated by our need to be seen  as a “good patient.”  A good patient is someone who answers the doctor’s questions and otherwise assumes the same passive sick role we have been socialized to play since childhood.  To the extent we express ourselves to the doctor, it is usually through vague, indirect verbal comments and body language, e.g., “cues”.   We don’t want to appear demanding or confrontational and risk being labeled “difficult”..

Patient engagement opportunities are moments during phys1cian-patient encounters where the patient signals a willingness or desire to engage with the physicians in a brief, potentially high value dialogue.

 

 

If the goal of patient engagement is to get people to take a more active role in their own health care … physicians and provider organizations should start focusing their engagement effort on where their patients are … which is in your doctors’ exam rooms … not just where they wish they were … on your patient portals.

Millions of patient engagement opportunities are presented each year to the physicians in your provider organization. Opportunities “to engage” patients in physician-initiated conversations about important clinical and psychosocial issues … and “be engaging” to patients trying to initiate similar conversations with them.

 

50% to 70% of the millions of patient engagement opportunities presented by patients in your physicians’ exam room this year will be missed or ignored … and tens of millions in preventable costs incurs  in the process. 

Physicians will miss or ignore these opportunities because they lack the skills to recognize and respond to them … and a patient-centered mindset that enables them to understand why these patient engagement opportunities matter. 

The Patient Engagement Challenge

Physicians need to develop a patient-centered mindset and patient-centered communication skills.  Before that can happen, provider organizations need to engage their physicians.  Engage Your Patients employs the following physician engagement strategy adapted from the Health Belief Model.  

Physicians need to understand that:

  1. They have a shortcoming, e.g., they lack the skills needed to recognize, respond to or appreciate the value of patient engagement opportunities presented by patients 
  2. This lack of these skills is negatively influencing their practice, e.g., preventable costs, adherence, suboptimal outcomes, lower patient satisfaction.
  3. That there is a practical, evidence-based solution for addressing their shortcoming, e.g. the Engage Your Patients program.

 

  • Physicians need to see first hand concrete examples of the number and type of patient opportunities their patients are presenting
  • Physicians need to see the number of patient engagement opportunities they are missing
  • Physicians need to hear in the patients own voice why these opportunities were important and how they felt about how the physician handled them.

 

visits. better s greater andfacilitate increase more egaging, promote exam room conversations and interpersonal experiences that highly engaging, productive and satisfying  and provides engagement solutions that help physicians and patients develop their together to assess,  evaluate, learn and develop the human aspects of helps physicians and patients develop the human relationship skill Nmeasurably improves the way physicians and patients communicate with and engage one another in person and online.

 

improve physicians and patient together to improve the focuses improving the high touch, interpersonal skills the on assessing the abilities of physicians and their patients to improving the abilities of of an evidence-based program designed to help provider organizations measurably improve the abilities 

… with the goal of getting patients more involved in their health care, improving patient outcomes, enhancing visit productivity and creating better experiences for patients and physicians.

 

improve with the goal while creating and satisfy ,  , patients and provider organizations to is a patient-centered brings physicians and their patients together in a facilitated online environment to learn from one another:

how well they are physicians they how to better “engage” and “be engaging” the other … in the exam room, hospital room and online.

The Engage Your Patients Model involves the following 3 phases:

  • Opportunity Analysis Phase
  • Stakeholder Feedback Phase
  • Remediation Phase

Introducing Engage Your Patients SM – A Different Approach To Patient Engagement

When it comes to patient engagement, we believe that:

  • People are “engaged” when they are cognitively and/or emotionally involved in something that is relevant and of interest to them. 
  • Provider knowledge of what patients “perceive as relevant” and “of interest” are prerequisites to meaningful patient engagement. 
  • Meaningful patient engagement – the kind that leads to real changes in one’s health thinking and behavior – happens in high value, face-to-face conversations between patients and patient-centered physicians.
  • Before patients will “engage” a physician online, the physician must demonstrate that they are “engaging” in person. 
  • Providers should focus their patient engagement efforts first on where their patients actually are (doctors’ exam rooms) before trying to engage patients where providers wish patients were (online). 

 

 

 

 

and their  Using We your the “engagement score”  scope of number of patient engagement opportunities The first step is to identify the We start by

 

Using audio or video recordings of exam room conversations between patients and their physicians we employ conversation analysis research to conduct the following:

Patient Engagement Opportunity Analysis

which will identify and measure how patients and physicians engage one another now, e.g., patient engagement opportunity successes and failures, and their implications for the patient, physician and their practice.

Engagement Skills Evaluation

We then conduct a 360 degree evaluation of the physicians’ and patients’ engagement skills by collecting feedback regrading each patient engagement success or failure from:

  • Our engagement specialists
  • The patient
  • The physicians

Skills Coaching

We then use the recommendations from this evaluation to separately coach physicians and patients on how to improve their engagement skills.

 

 

 

 

Engage Your Patients brings physicians and their patients together to learn how to effectively engage one another as human beings with the goal of:

  • Increasing patient involvement in their own health in person and online
  • Improving patient outcomes
  • Enhancing visit productivity
  • Creating better patient experiences

address these barriers by negotiating:

  • New evidence-based rules of engagement that modify how they think about, define and perform their roles in care delivery
  • New communication and engagement skills
  • New ways of measuring patient engagement

Engage Your Patients Logo small1

Meaningful patient engagement is about patients being free to tell physicians their stories, seek and share information, ask questions, express their feelings, disagree with physicians, share in making health decisions. 

It is about physicians and patients talking and listening to one another as human beings.

A Human-Centered Approach To Patient Engagement

Improve patient outcomes

Increase visit productivity

Create more satisfying patient experiences

Turn every patient engagement opportunity into a patient engagement win

What patients want are …

… are personally engaging physicians that listen to them, understand them and treat them as a thinking, feeling, intelligent human being … not a disease. 

What patients get are …

… impersonal web portals, health apps and email/text messaging solutions that threaten to “get in between” the patient and physician and dehumanize the patient experience.

What is needed are patient-engagement solutions that

 Are co-designed by patients and clinicians using evidence-based patient-centered, engagement best practices

 Focus on measurably improving the patients health and patient experience … not just the provider’s bottom line.

Measurably improve the abilities of physicians and patients to engage and be engaging to one another in person and online.

 

efforts  Something is missing from today’s high tech approach to patient engagement.  What’s missing Some kind of secret sauce to close the gap between where your patient are – in your physicians’ exam rooms – and where you like them to be – using your portals, health apps and so on. 

What’s missing from every technology-based patient engagement platform today is a “high touch” component on the front end (physicians’ exam rooms) that motivates patients to use the high tech components.     

 

About Engage Your Patients

Are your doctors verified as human?

 

 

Introducing Engage Your Patients SM – A Different Approach To Patient Engagement

When it comes to patient engagement, we believe that:

  • Meaningful patient engagement – the kind that leads to real changes in one’s health thinking and behavior – happens in face-to-face conversations between patients and their physicians.
  • Before patients will “engage” a physician online, the physician must be capable of demonstrating to the patients that they are “engaging” in person. 
  • The focus of providers’ patient engagement efforts should be on where their patients actually are (doctors’ exam rooms) and not where they wish patients were (online).   

Engage Your Patients is high touch, evidence-based engagement model …

… that brings physicians and patients together to co-create new engaging and productive in person and online experiences that satisfy our human need to care and be cared as thinking feeling people … not just virtual patients.

The aim of Engage Your Patients is to improve patient outcomes, create more product and satisfying experiences for patients, their family and physicians and turn every patient engagement opportunity into a patient engagement win in the exam room, hospital room and online.

Think of Engage Your Patients as a behavior change program for both physicians and patients.  Based upon the Health Belief Model, the program works by:

1) Creating awareness among key stake holders of the problem, e.g., missed patient engagement opportunities, along with the causes and strategic implications

2) Provide evidence of the scope of the problem 

3)

brings physicians and patients together to co-create patient-centered communication environments that measurably improve patient engagement, patient outcomes and visit prmore productive and satisfying in person and online health care experiences.

 

The Patient Engagement Dilemma

Female Patient Crossed Arms blue1Doctor Arms Crossed blue1Once we enter the exam room, we stop being a person and become a patient.  There the doctor is the expert and is in charge.  The doctor sets the visit agenda, does most of the talking, asks most of the question and makes most of the decisions.  The doctor after all knows what’s best and is very busy.

As patients our “desire to engage” is moderated by our need to be seen  as a “good patient.”  A good patient is someone who answers the doctor’s questions and otherwise assumes the same passive sick role we have been socialized to play since childhood.  To the extent we express ourselves to the doctor, it is usually through vague, indirect verbal comments and body language, e.g., “cues”.   We don’t want to appear demanding or confrontational and risk being labeled “difficult”..

Patient engagement opportunities are moments during phys1cian-patient encounters where the patient signals a willingness or desire to engage with the physicians in a brief, potentially high value dialogue.

 

 

If the goal of patient engagement is to get people to take a more active role in their own health care … physicians and provider organizations should start focusing their engagement effort on where their patients are … which is in your doctors’ exam rooms … not just where they wish they were … on your patient portals.

Millions of patient engagement opportunities are presented each year to the physicians in your provider organization. Opportunities “to engage” patients in physician-initiated conversations about important clinical and psychosocial issues … and “be engaging” to patients trying to initiate similar conversations with them.

 

50% to 70% of the millions of patient engagement opportunities presented by patients in your physicians’ exam room this year will be missed or ignored … and tens of millions in preventable costs incurs  in the process. 

Physicians will miss or ignore these opportunities because they lack the skills to recognize and respond to them … and a patient-centered mindset that enables them to understand why these patient engagement opportunities matter. 

The Patient Engagement Challenge

Physicians need to develop a patient-centered mindset and patient-centered communication skills.  Before that can happen, provider organizations need to engage their physicians.  Engage Your Patients employs the following physician engagement strategy adapted from the Health Belief Model.  

Physicians need to understand that:

  1. They have a shortcoming, e.g., they lack the skills needed to recognize, respond to or appreciate the value of patient engagement opportunities presented by patients 
  2. This lack of these skills is negatively influencing their practice, e.g., preventable costs, adherence, suboptimal outcomes, lower patient satisfaction.
  3. That there is a practical, evidence-based solution for addressing their shortcoming, e.g. the Engage Your Patients program.

 

  • Physicians need to see first hand concrete examples of the number and type of patient opportunities their patients are presenting
  • Physicians need to see the number of patient engagement opportunities they are missing
  • Physicians need to hear in the patients own voice why these opportunities were important and how they felt about how the physician handled them.

 

visits. better s greater andfacilitate increase more egaging, promote exam room conversations and interpersonal experiences that highly engaging, productive and satisfying  and provides engagement solutions that help physicians and patients develop their together to assess,  evaluate, learn and develop the human aspects of helps physicians and patients develop the human relationship skill Nmeasurably improves the way physicians and patients communicate with and engage one another in person and online.

 

improve physicians and patient together to improve the focuses improving the high touch, interpersonal skills the on assessing the abilities of physicians and their patients to improving the abilities of of an evidence-based program designed to help provider organizations measurably improve the abilities 

… with the goal of getting patients more involved in their health care, improving patient outcomes, enhancing visit productivity and creating better experiences for patients and physicians.

 

improve with the goal while creating and satisfy ,  , patients and provider organizations to is a patient-centered brings physicians and their patients together in a facilitated online environment to learn from one another:

how well they are physicians they how to better “engage” and “be engaging” the other … in the exam room, hospital room and online.

The Engage Your Patients Model involves the following 3 phases:

  • Opportunity Analysis Phase
  • Stakeholder Feedback Phase
  • Remediation Phase

Introducing Engage Your Patients SM – A Different Approach To Patient Engagement

When it comes to patient engagement, we believe that:

  • People are “engaged” when they are cognitively and/or emotionally involved in something that is relevant and of interest to them. 
  • Provider knowledge of what patients “perceive as relevant” and “of interest” are prerequisites to meaningful patient engagement. 
  • Meaningful patient engagement – the kind that leads to real changes in one’s health thinking and behavior – happens in high value, face-to-face conversations between patients and patient-centered physicians.
  • Before patients will “engage” a physician online, the physician must demonstrate that they are “engaging” in person. 
  • Providers should focus their patient engagement efforts first on where their patients actually are (doctors’ exam rooms) before trying to engage patients where providers wish patients were (online). 

Engagement Opportunity Analysis2

PEO Analysis2

Engagement Skills Assessment2

 

 

Blah balh blah

Engagement Breakthrough Coaching2

 

 

Blah balh blah

 

 

 

 

and their  Using We your the “engagement score”  scope of number of patient engagement opportunities The first step is to identify the We start by

 

Using audio or video recordings of exam room conversations between patients and their physicians we employ conversation analysis research to conduct the following:

Patient Engagement Opportunity Analysis

which will identify and measure how patients and physicians engage one another now, e.g., patient engagement opportunity successes and failures, and their implications for the patient, physician and their practice.

Engagement Skills Evaluation

We then conduct a 360 degree evaluation of the physicians’ and patients’ engagement skills by collecting feedback regrading each patient engagement success or failure from:

  • Our engagement specialists
  • The patient
  • The physicians

Skills Coaching

We then use the recommendations from this evaluation to separately coach physicians and patients on how to improve their engagement skills.

 

 

 

 

Engage Your Patients brings physicians and their patients together to learn how to effectively engage one another as human beings with the goal of:

  • Increasing patient involvement in their own health in person and online
  • Improving patient outcomes
  • Enhancing visit productivity
  • Creating better patient experiences

address these barriers by negotiating:

  • New evidence-based rules of engagement that modify how they think about, define and perform their roles in care delivery
  • New communication and engagement skills
  • New ways of measuring patient engagement

Engage Your Patients Logo small1

Meaningful patient engagement is about patients being free to tell physicians their stories, seek and share information, ask questions, express their feelings, disagree with physicians, share in making health decisions. 

It is about physicians and patients talking and listening to one another as human beings.

A Human-Centered Approach To Patient Engagement

Improve patient outcomes

Increase visit productivity

Create more satisfying patient experiences

Turn every patient engagement opportunity into a patient engagement win

What patients want are …

… are personally engaging physicians that listen to them, understand them and treat them as a thinking, feeling, intelligent human being … not a disease. 

What patients get are …

… impersonal web portals, health apps and email/text messaging solutions that threaten to “get in between” the patient and physician and dehumanize the patient experience.

What is needed are patient-engagement solutions that

 Are co-designed by patients and clinicians using evidence-based patient-centered, engagement best practices

 Focus on measurably improving the patients health and patient experience … not just the provider’s bottom line.

Measurably improve the abilities of physicians and patients to engage and be engaging to one another in person and online.

 

efforts  Something is missing from today’s high tech approach to patient engagement.  What’s missing Some kind of secret sauce to close the gap between where your patient are – in your physicians’ exam rooms – and where you like them to be – using your portals, health apps and so on. 

What’s missing from every technology-based patient engagement platform today is a “high touch” component on the front end (physicians’ exam rooms) that motivates patients to use the high tech components.     

 

About Engage Your Patients

Are your doctors verified as human?

 

 

Introducing Engage Your Patients SM – A Different Approach To Patient Engagement

When it comes to patient engagement, we believe that:

  • Meaningful patient engagement – the kind that leads to real changes in one’s health thinking and behavior – happens in face-to-face conversations between patients and their physicians.
  • Before patients will “engage” a physician online, the physician must be capable of demonstrating to the patients that they are “engaging” in person. 
  • The focus of providers’ patient engagement efforts should be on where their patients actually are (doctors’ exam rooms) and not where they wish patients were (online).   

Engage Your Patients is high touch, evidence-based engagement model …

… that brings physicians and patients together to co-create new engaging and productive in person and online experiences that satisfy our human need to care and be cared as thinking feeling people … not just virtual patients.

The aim of Engage Your Patients is to improve patient outcomes, create more product and satisfying experiences for patients, their family and physicians and turn every patient engagement opportunity into a patient engagement win in the exam room, hospital room and online.

Think of Engage Your Patients as a behavior change program for both physicians and patients.  Based upon the Health Belief Model, the program works by:

1) Creating awareness among key stake holders of the problem, e.g., missed patient engagement opportunities, along with the causes and strategic implications

2) Provide evidence of the scope of the problem 

3)

brings physicians and patients together to co-create patient-centered communication environments that measurably improve patient engagement, patient outcomes and visit prmore productive and satisfying in person and online health care experiences.

 

The Patient Engagement Dilemma

Female Patient Crossed Arms blue1Doctor Arms Crossed blue1Once we enter the exam room, we stop being a person and become a patient.  There the doctor is the expert and is in charge.  The doctor sets the visit agenda, does most of the talking, asks most of the question and makes most of the decisions.  The doctor after all knows what’s best and is very busy.

As patients our “desire to engage” is moderated by our need to be seen  as a “good patient.”  A good patient is someone who answers the doctor’s questions and otherwise assumes the same passive sick role we have been socialized to play since childhood.  To the extent we express ourselves to the doctor, it is usually through vague, indirect verbal comments and body language, e.g., “cues”.   We don’t want to appear demanding or confrontational and risk being labeled “difficult”..

Patient engagement opportunities are moments during phys1cian-patient encounters where the patient signals a willingness or desire to engage with the physicians in a brief, potentially high value dialogue.

 

 

If the goal of patient engagement is to get people to take a more active role in their own health care … physicians and provider organizations should start focusing their engagement effort on where their patients are … which is in your doctors’ exam rooms … not just where they wish they were … on your patient portals.

Millions of patient engagement opportunities are presented each year to the physicians in your provider organization. Opportunities “to engage” patients in physician-initiated conversations about important clinical and psychosocial issues … and “be engaging” to patients trying to initiate similar conversations with them.

 

50% to 70% of the millions of patient engagement opportunities presented by patients in your physicians’ exam room this year will be missed or ignored … and tens of millions in preventable costs incurs  in the process. 

Physicians will miss or ignore these opportunities because they lack the skills to recognize and respond to them … and a patient-centered mindset that enables them to understand why these patient engagement opportunities matter. 

The Patient Engagement Challenge

Physicians need to develop a patient-centered mindset and patient-centered communication skills.  Before that can happen, provider organizations need to engage their physicians.  Engage Your Patients employs the following physician engagement strategy adapted from the Health Belief Model.  

Physicians need to understand that:

  1. They have a shortcoming, e.g., they lack the skills needed to recognize, respond to or appreciate the value of patient engagement opportunities presented by patients 
  2. This lack of these skills is negatively influencing their practice, e.g., preventable costs, adherence, suboptimal outcomes, lower patient satisfaction.
  3. That there is a practical, evidence-based solution for addressing their shortcoming, e.g. the Engage Your Patients program.

 

  • Physicians need to see first hand concrete examples of the number and type of patient opportunities their patients are presenting
  • Physicians need to see the number of patient engagement opportunities they are missing
  • Physicians need to hear in the patients own voice why these opportunities were important and how they felt about how the physician handled them.

 

visits. better s greater andfacilitate increase more egaging, promote exam room conversations and interpersonal experiences that highly engaging, productive and satisfying  and provides engagement solutions that help physicians and patients develop their together to assess,  evaluate, learn and develop the human aspects of helps physicians and patients develop the human relationship skill Nmeasurably improves the way physicians and patients communicate with and engage one another in person and online.

 

improve physicians and patient together to improve the focuses improving the high touch, interpersonal skills the on assessing the abilities of physicians and their patients to improving the abilities of of an evidence-based program designed to help provider organizations measurably improve the abilities 

… with the goal of getting patients more involved in their health care, improving patient outcomes, enhancing visit productivity and creating better experiences for patients and physicians.

 

improve with the goal while creating and satisfy ,  , patients and provider organizations to is a patient-centered brings physicians and their patients together in a facilitated online environment to learn from one another:

how well they are physicians they how to better “engage” and “be engaging” the other … in the exam room, hospital room and online.

The Engage Your Patients Model involves the following 3 phases:

  • Opportunity Analysis Phase
  • Stakeholder Feedback Phase
  • Remediation Phase

Introducing Engage Your Patients SM – A Different Approach To Patient Engagement

When it comes to patient engagement, we believe that:

  • People are “engaged” when they are cognitively and/or emotionally involved in something that is relevant and of interest to them. 
  • Provider knowledge of what patients “perceive as relevant” and “of interest” are prerequisites to meaningful patient engagement. 
  • Meaningful patient engagement – the kind that leads to real changes in one’s health thinking and behavior – happens in high value, face-to-face conversations between patients and patient-centered physicians.
  • Before patients will “engage” a physician online, the physician must demonstrate that they are “engaging” in person. 
  • Providers should focus their patient engagement efforts first on where their patients actually are (doctors’ exam rooms) before trying to engage patients where providers wish patients were (online). 

Fact #1 – All The Patient Engagement Technology In The World Cannot Compensate For A Physician Lacking An Engaging Bedside Manner.

Engage-EngagingWhen it comes to getting patients more involved in their health care, e.g., patients sharing more information, asking more questions and sharing in decision-making, nothing beats a trusted physician with an “engaging” bedside manner. 

Top characteristics of an engaging bedside manner include:

  • Invites patients to speak up without interruption 
  • Listens to patients when they have something to say
  • Understand and relates to them as a thinking, feeling human being … and not just a disease.   

 

Many of us as patients are reluctant to verbalize our health concerns directly to our physicians in the exam room.  We want to be seen as “good patients” by our physicians which means assuming a passive role, saying what we think the physician wants to hear and appearing to do what we are told. 

When we do try to “speak up” it is usually by means of indirect and often vague verbal and non-verbal “cues”.  To a busy, disease-focused physician these cues can be hard to recognize or decipher, may seem unimportant and easily ignored. 

But to the trained observer, as with patients, these cues are important.  They represent meaningful “patient engagement opportunities”.  Observable, quantifiable opportunities for physicians and patients to engage one another in a uniquely human way …  through high value, face-to-face conversations that have the power to change one anothers’ thinking and behavior. 

 

Physicians miss or ignore these Patient Engagement Opportunities because they were never taught the patient-centered communication skills patients prefer.

Engage Your Patients Logo small1

 A Different Approach To Patient Engagement   

Engage Your Patients brings physicians and patients together to learn how to more effectively engage one another in person and online … resulting in better patient experiences, more productive visits and fewer missed patient engagement opportunities. we bring physicians and their patients together to explore their thoughts and preferences concerning in person and online engagement and to co-create new “rules of engagement” designed to:

prevent missed patient engagement opportunities

increase patient involvement in their own health care

enhance patient outcomes

increase visit productivity

create exceptionally satisfying patient experiences.

 

 

 

 

Engage Your Patients Logo big

Engage Your Patients brings physicians and patients together to learn how to more effectively engage one another in person and online … resulting in better patient experiences, more productive visits and fewer missed patient engagement opportunities.

Engage Your Patients is based upon the following principles:

 

Patient-centered physicians are the The is a direct relationship between a Physicians with a patient-centered bedside manner have high level typically High performing , sat Health care is about personal relationships between patients and their physicians … and that before patients will be able to meaningfully engage physicians online … physicians and patients must first be able to engage with one another face-to-face in the exam room.

That the key to if you want to know how to engage someone in their m.Before you can engage someone … it helps to know something about them as a person

 

Up to 70% of patients’ attempts to engage their physicians in the exam room are routinely being missed or ignored.  Physicians may not be aware of the missed or ignored patient engagement opportunities happening in their exam rooms … but patients sure are.  “My physician doesn’t listen”  and “my physician doesn’t understand me as a person” top the list of complaints patients have about their physicians.

Introducing Engage Your Patients …. A Different Approach To Patient Engagement   

Engage Your Patients works by using

  • Patients lack the skills and self confidence needed to initiate conversations with their physicians
  • Physicians miss the “cues” that signal the patient’s desire to communicate
  • Physicians chose to ignore patient “cues” because they do not see any value in responding

So what do these patient engagement opportunities look like … how many and what types of opportunities are occurring in your physician network … how many opportunities are we missing … how do patient feel about missed opportunities … what are the strategic implications and cost … what if anything can we do to improve?

Find out with for Engage Your Patients…

take a different approach to patient engagement.  Rather than assuming we know what it takes to engage patients in their own health care … we ask them.

More patient engagement opportunities occur in your physicians’ exam rooms than anywhere else in your organization, including patient portals.  An estimate 70% of these patient engagement opportunities are missed or ignored by physicians each year.  Most physicians lack the patient-centered communication mindset and skills needed to recognize, appreciate and respond to these engagement opportunities.

Engage Your Patients brings patients and physicians together to co-create patient-centered communications environments in physicians’ exam rooms that measurably improve their respective abilities to initiate, recognize, understand and respond to most patient engagement opportunities.     

The Engage Your Patient Model involves 4 steps:

1)  Understanding what patient engagement opportunities are and why they are so important to  patients and providers.

2)  Patient engagement opportunity analysis of individual physicians

3)  Patient feedback and recommendations – what they wish physician would know/do

4)  Physician analysis – what they wish patients would know/do

5)  Skills Development

6) Re-assessment

 

 

 

 

 

 

in  missed present themselves in the f It makes sense that physicians who solicit their patients’ stories … and then listen to what patient’s have to say … will have have patients that are more engaged in their own care.  The same is true for physicians who make an effort to get to know them as human beings … and not just a disease. 

Turns out that the secret to more engaged patients is more engaging physicians … specifically physicians with a patient-centered bedside manner.  Research over the last 30 years has shown that patients of physicians with a patient-centered bedside manner, share more health information with their doctor, ask more questions and are more likely to participate in shared decision-making than physicians with a non patient-centered bedside manner.

Unfortunately, 70% of physicians today were never taught how to “speak patient-centered”.  They still employ the same physician-directed, “do as I tell you” bedside manner they were taught in medical school.  Where physicians do most of the talking, ask most of the questions, and make most of the decisions … and expect patients to assume a passive role and do what they are told.

Helping health care providers become more engaging is why were created 

Doctor waiting room16When it comes to patient engagement, the problem today is not a lack of engaged patients.   The simple fact that adult patients see their doctor an average of 3 times a year … double that for chronic disease patients … is a testament to patients’ level of engagement.  So too are the attempts by patients, estimated at 6 per visit, to “speak up” during the typical medical exam.

The problem when it comes to patient engagement is the lack of physicians with “an engaging bedside manner.”  Up to 70% of patient’s attempts “to engage” with their physician during the medical exam are missed or ignored by physicians.  Physicians that don’t listen, ignore what patients say and appear rushed top the list of complaints patient have about physicians.         

The Solution

Engage Your Patients foster the development of “relationship-based communication environments” throughout their provider networks that encourage physicians and patients to engage with and relate to one another.

 Doctor waiting room3

 

 

 

 

 

Engage Your Patients Takes A Different Approach To Patient Engagement – We Start From The Patient’s Perspective

 

 

We provide evidence-based solutions for creating relationship-centered “communication environments” that measurably improve physicians’ and patients’ abilities to effectively engage with one another …

… and in the process, improve patient outcomes, increase patient and physician satisfaction, improve visit productivity and reduce preventable costs.

 

T

 

o most providers, patient engagement is about providing patients with access to online information and tools to help them make intelligent health care choices.   looks at patient engagement from the patient’s perspective

More opportunities for meaningful patient engagement occur in your physicians’ exam rooms than anywhere else in your organization, including your patient portals.

The exam room is where the vast majority of your patient get their health care … “ground zero”.  Opportunities for physicians to engage patients in meaningful, face-to-face conversations that can make a difference in the way patients think and behave regarding their health.   Conversations that are impossible given the asynchronous nature patient portals and most other patient engagement solutions.

 



 

 

 Opportunities to improve patient outcomes as well as create exceptional patient experiences.

 

,With Engage Your Patients, the focus is on engaging patients where they are providers wish they were.  patient creating new Meaningful patient engagement, the kind that leads to positive changes in the way patients think and behave, happens in the exam room … and only then, in the context of a trusting, patient-centered physician-patient relationship. 

Engage Your Patients provides high touch, patient-centered solutions g in doesn’t just happen … it is cultivated.  happens in the exam room between a patient and trusted clinician .. not online.

behid the closed is not something that routinely happens in the , doesn’t happen online … but rather is in is possible only within the context of a trusted physician-patient relationship.

 

occurs face-to-face between people and their doctors  Most health care provides equate professionals think of patient engaement Most patient engagement solutions today are based upon the designed by We begin from the premises:

That most people, when patients, are already engaged in their health care to one degree or another.

That the level of engagement exhibited by the patient generally mirrors the physician’s receptivity to being engaged by the patient, e.g., how engaging they appear.

That there are two ways to increase patient engagement

  • Teach physicians how to be more engaging to patients
  • Teach patients how to more effectively engage physicians

 

Teach patients how to

.

That there are two ways to

 

reflects r

 

… and that e begin

 

is a different kind of patient engagement solution.

It is based upon the following beliefs:

That there is a direct relationship between one’s level of engagement in their health and the a person’s level of emeaningful patient engagement … the kind that leads to long term changes in one’s health thinking and behavior … only happens in the context of a trusting, patient-centered physician-patient relationship.

That a trusting physician-patient relationship built upon strong patient-centered communications is a Before patients can be expected to engage with their physicians online … they need to know that their physicians are engaging in person.  

 

It to expect patients to communicate with a physician online when they feel the phhard for

become more atients first must be able to engage with their physician in person.   For that to happen, physicians must learn how to be more engaging than they are now.

 

 

Each year, millions of patient engagement opportunities are missed or ignored by the physicians in your provider network and they don’t even realize it.  Patient realize it … this is why complaints like “my physician doesn’t listen” and “my physician ignores what I say” top the list of concerns patients about their physicians. 

In order to change this behavior, physicians first need to be made aware of what they are doing and the impact their behavior is having on patients and their practice.  

 

  … y of it .  … to understand what they are doing or not doing and why it matters.

and to undertsnd The first step to Before after all they are the one’s whose attempts to talk to their physicians are dismissed or ignored.   in conversations about   

Before you can  

 

… and millions of dollars in preventable costs are incurred.  Why?  It is because most physicians lack a patient-centered bedside manner … the kind patients prefer and find highly engaging.

Introducing Engage Your Patients SM

Physicians and patients must be able to engage one another in person before they will ever succeed at engaging one another in any meaningful way online.  

 

Patient Engagement Is A Physician-Patient Communication Challenge … Not A Health IT Challenge … 

It Is Impossible For Patients “To Engage” – In Person Or Online – With A Physician That Is Not “Engaging” … Doesn’t Listen, Is Too Busy, Or Ignores What They Try To Say.  

 Our Solutions

How Do We Know What Patients Find Engaging?

We ask them.

This patient-centered approach is what makes Engage Your Patients different from other physician communication training solutions.  

It just makes sense.  To understand how a patient feels when their doctor ignores or dismisses what they have to say you need to ask them.  You need to understand how the doctor’s response made them feel, how it affected their intended health behavior and why.  The patient is also the place start when it comes to how the doctor could be more engaging the next time.

We Also Consider The Evidence And Theoretical Models

Over 40 years of communication research has explored the ago old question of how to get patients more involved in their health care.  Engage Your Patients draw heavily upon the evidence and sound theoretical models like the Health Belief Model in its training. 

The Objectives Of Engage Your Patients Are To:

1. Measurably improve physicians’ abilities to be engaging to patients trying to initiate high value conversations.

2. Measurably improve patients’ abilities to effectively engage with physicians by initiating high value conversations. 

The aim of Engage Your Patients is to minimize missed patient engagement opportunities and their costs … as well as improve patient outcome, increase visit productivity and create exceptional patient experiences. 

A Different Approact To Patient Engagement2

“The Problem Is Not A Lack Of Engaged Patients … But Rather A Lack Of Physicians With A Bedside Manner That Patients Find Engaging”

It is axiomatic.  If a person doesn’t find a doctor engaging in person … they are not going to try and engage with them online.  Yet this is exactly what physicians and provider organization expect people to do.
  •  

     

    When It Comes To Patient Engagement 

    There Are 5 Facts Every Physician And Provider Organization Should Know

  •  

    Fact #1 

    Before Patients Will Engage With You Online … They Need To Know That You Are Capable Of Engaging With Them As A Human Being In Person … 

    … What people want  from a physician more than anything else, including patient portals, health apps or telehealth, is someone who listens to them … and understands them as a thinking, feeling human being … and not just a disease.

  •  

    Fact #2

    More Patient Engagement Opportunities Occur In Your Physicians’ Exam Rooms Than Anywhere Else In Your Organization, Including Patient Portals

    … These are meaningful opportunities for physicians and patients to engage with patients in high value, face-to-face conversations that can change peoples’ health thinking and behavior. 

  •  

    Fact #3

    The Average Physician In Your Provider Network Is Presented With Up To 25,000 Patient Engagement Opportunities Each Year While Seeing Patients In The Exam Room …

    … These are observable, quantifiable attempts by patients to engage the physician face-to-face in conversations about health-related problems, needs, concern or expectations.

    … Learn more

  •  

    Fact #4

    Up To 70%  Of These Patient Engagement Opportunities Will Be Missed Or Ignored By The Typical Physician In Your Provider Network …

    … Why? It is not because of a lack of time … but because most physicians lack an engaging bedside manner.  Most physicians were taught to diagnose and treat disease … not how to talk, engage, or get to know the patient with the disease … or why doing so even matters. 

    Learn more …

  •  

    Fact #5

    A Single Physician Can Easily Incur Hundreds Of Thousands Of Dollars In Preventable Costs Just By Missing A Few Patient Engagement Opportunities …

    … now imagine the millions of missed patient engagement opportunities and preventable costs associated with unnecessary tests, ER visits and hospital readmissions and low patient satisfaction that occur in large provider networks.

    … Learn more

  •  

    Introducing Engage Your Patients SM

    We Turn Missed Patient Engagement Opportunities Into Patient Engagement Wins …

    We bring patients and their physicians together to co-create “patient-centered communication environments” that measurably improve their abilities to engage, activate and satisfy one another in person and online.

    Learn More …

  •  

    Introducing Engage Your Patients SM

    We Turn Missed Patient Engagement Opportunities Into Patient Engagement Wins …

    By bringing physicians and patients together to learn from one another how to create in person and online experiences that are measurably more engaging, productive and satisfying for everyone.

    Learn More …

Patient Engagement Is Hard Because Physicians And Patients Are Often Not On The Same Page …

… Physicians Assume Too Much And Ask Too Little When It Comes To Understanding What Patients Think, Want And Are Willing And Able To Do.

What patients want are …

… physicians that are “mindful” and “personally engaging.”   They want physicians that invite them to participate in the visit, listens to them and values what they bring to the visit … physicians who understand them as a person and not just a disease.

Physician-Patient Communication2

What patients get are …

… portals and EMRs that they fear will further de-humanize the physician-patient relationship … and physicians who’s idea of an engaged patient is someone that is passive and does what they are told.

Doctor waiting room16

It is no wonder that the way most providers are doing patient engagement is not working. 

Engage Your Patients Logo small1

 A Different Approach To Patient Engagement   

Engage Your Patients brings physicians and patients together to learn how to more effectively engage one another in person and online … resulting in better patient experiences, more productive visits and fewer missed patient engagement opportunities. we bring physicians and their patients together to explore their thoughts and preferences concerning in person and online engagement and to co-create new “rules of engagement” designed to:

Prevent missed patient engagement opportunities

Increase patient involvement in their own health care

enhance patient outcomes

increase visit productivity

create exceptionally satisfying patient experiences.

 

 

 

 

Engage Your Patients Logo big

Engage Your Patients brings physicians and patients together to learn how to more effectively engage one another in person and online … resulting in better patient experiences, more productive visits and fewer missed patient engagement opportunities.

Engage Your Patients is based upon the following principles:

 

Patient-centered physicians are the The is a direct relationship between a Physicians with a patient-centered bedside manner have high level typically High performing , sat Health care is about personal relationships between patients and their physicians … and that before patients will be able to meaningfully engage physicians online … physicians and patients must first be able to engage with one another face-to-face in the exam room.

That the key to if you want to know how to engage someone in their m.Before you can engage someone … it helps to know something about them as a person

 

Introducing Engage Your Patients …. A Different Approach To Patient Engagement   

Engage Your Patients works by using

  • Patients lack the skills and self confidence needed to initiate conversations with their physicians
  • Physicians miss the “cues” that signal the patient’s desire to communicate
  • Physicians chose to ignore patient “cues” because they do not see any value in responding

So what do these patient engagement opportunities look like … how many and what types of opportunities are occurring in your physician network … how many opportunities are we missing … how do patient feel about missed opportunities … what are the strategic implications and cost … what if anything can we do to improve?

Find out with for Engage Your Patients…

take a different approach to patient engagement.  Rather than assuming we know what it takes to engage patients in their own health care … we ask them.

More patient engagement opportunities occur in your physicians’ exam rooms than anywhere else in your organization, including patient portals.  An estimate 70% of these patient engagement opportunities are missed or ignored by physicians each year.  Most physicians lack the patient-centered communication mindset and skills needed to recognize, appreciate and respond to these engagement opportunities.

Engage Your Patients brings patients and physicians together to co-create patient-centered communications environments in physicians’ exam rooms that measurably improve their respective abilities to initiate, recognize, understand and respond to most patient engagement opportunities.     

The Engage Your Patient Model involves 4 steps:

1)  Understanding what patient engagement opportunities are and why they are so important to  patients and providers.

2)  Patient engagement opportunity analysis of individual physicians

3)  Patient feedback and recommendations – what they wish physician would know/do

4)  Physician analysis – what they wish patients would know/do

5)  Skills Development

6) Re-assessment

 

 

 

 

 

 

in  missed present themselves in the f It makes sense that physicians who solicit their patients’ stories … and then listen to what patient’s have to say … will have have patients that are more engaged in their own care.  The same is true for physicians who make an effort to get to know them as human beings … and not just a disease. 

Turns out that the secret to more engaged patients is more engaging physicians … specifically physicians with a patient-centered bedside manner.  Research over the last 30 years has shown that patients of physicians with a patient-centered bedside manner, share more health information with their doctor, ask more questions and are more likely to participate in shared decision-making than physicians with a non patient-centered bedside manner.

Unfortunately, 70% of physicians today were never taught how to “speak patient-centered”.  They still employ the same physician-directed, “do as I tell you” bedside manner they were taught in medical school.  Where physicians do most of the talking, ask most of the questions, and make most of the decisions … and expect patients to assume a passive role and do what they are told.

Helping health care providers become more engaging is why were created 

Doctor waiting room16When it comes to patient engagement, the problem today is not a lack of engaged patients.   The simple fact that adult patients see their doctor an average of 3 times a year … double that for chronic disease patients … is a testament to patients’ level of engagement.  So too are the attempts by patients, estimated at 6 per visit, to “speak up” during the typical medical exam.

The problem when it comes to patient engagement is the lack of physicians with “an engaging bedside manner.”  Up to 70% of patient’s attempts “to engage” with their physician during the medical exam are missed or ignored by physicians.  Physicians that don’t listen, ignore what patients say and appear rushed top the list of complaints patient have about physicians.         

The Solution

Engage Your Patients foster the development of “relationship-based communication environments” throughout their provider networks that encourage physicians and patients to engage with and relate to one another.

 Doctor waiting room3

 

 

 

 

 

Engage Your Patients Takes A Different Approach To Patient Engagement – We Start From The Patient’s Perspective

 

 

We provide evidence-based solutions for creating relationship-centered “communication environments” that measurably improve physicians’ and patients’ abilities to effectively engage with one another …

… and in the process, improve patient outcomes, increase patient and physician satisfaction, improve visit productivity and reduce preventable costs.

 

T

 

o most providers, patient engagement is about providing patients with access to online information and tools to help them make intelligent health care choices.   looks at patient engagement from the patient’s perspective

More opportunities for meaningful patient engagement occur in your physicians’ exam rooms than anywhere else in your organization, including your patient portals.

The exam room is where the vast majority of your patient get their health care … “ground zero”.  Opportunities for physicians to engage patients in meaningful, face-to-face conversations that can make a difference in the way patients think and behave regarding their health.   Conversations that are impossible given the asynchronous nature patient portals and most other patient engagement solutions.

 



 

 

 Opportunities to improve patient outcomes as well as create exceptional patient experiences.

 

,With Engage Your Patients, the focus is on engaging patients where they are providers wish they were.  patient creating new Meaningful patient engagement, the kind that leads to positive changes in the way patients think and behave, happens in the exam room … and only then, in the context of a trusting, patient-centered physician-patient relationship. 

Engage Your Patients provides high touch, patient-centered solutions g in doesn’t just happen … it is cultivated.  happens in the exam room between a patient and trusted clinician .. not online.

behid the closed is not something that routinely happens in the , doesn’t happen online … but rather is in is possible only within the context of a trusted physician-patient relationship.

 

occurs face-to-face between people and their doctors  Most health care provides equate professionals think of patient engaement Most patient engagement solutions today are based upon the designed by We begin from the premises:

That most people, when patients, are already engaged in their health care to one degree or another.

That the level of engagement exhibited by the patient generally mirrors the physician’s receptivity to being engaged by the patient, e.g., how engaging they appear.

That there are two ways to increase patient engagement

  • Teach physicians how to be more engaging to patients
  • Teach patients how to more effectively engage physicians

 

Teach patients how to

.

That there are two ways to

 

reflects r

 

… and that e begin

 

is a different kind of patient engagement solution.

It is based upon the following beliefs:

That there is a direct relationship between one’s level of engagement in their health and the a person’s level of emeaningful patient engagement … the kind that leads to long term changes in one’s health thinking and behavior … only happens in the context of a trusting, patient-centered physician-patient relationship.

That a trusting physician-patient relationship built upon strong patient-centered communications is a Before patients can be expected to engage with their physicians online … they need to know that their physicians are engaging in person.  

 

It to expect patients to communicate with a physician online when they feel the phhard for

become more atients first must be able to engage with their physician in person.   For that to happen, physicians must learn how to be more engaging than they are now.

 

 

Each year, millions of patient engagement opportunities are missed or ignored by the physicians in your provider network and they don’t even realize it.  Patient realize it … this is why complaints like “my physician doesn’t listen” and “my physician ignores what I say” top the list of concerns patients about their physicians. 

In order to change this behavior, physicians first need to be made aware of what they are doing and the impact their behavior is having on patients and their practice.  

 

  … y of it .  … to understand what they are doing or not doing and why it matters.

and to undertsnd The first step to Before after all they are the one’s whose attempts to talk to their physicians are dismissed or ignored.   in conversations about   

Before you can  

 

… and millions of dollars in preventable costs are incurred.  Why?  It is because most physicians lack a patient-centered bedside manner … the kind patients prefer and find highly engaging.

Introducing Engage Your Patients SM

Physicians and patients must be able to engage one another in person before they will ever succeed at engaging one another in any meaningful way online.  

 

Patient Engagement Is A Physician-Patient Communication Challenge … Not A Health IT Challenge … 

It Is Impossible For Patients “To Engage” – In Person Or Online – With A Physician That Is Not “Engaging” … Doesn’t Listen, Is Too Busy, Or Ignores What They Try To Say.  

 Our Solutions

How Do We Know What Patients Find Engaging?

We ask them.

This patient-centered approach is what makes Engage Your Patients different from other physician communication training solutions.  

It just makes sense.  To understand how a patient feels when their doctor ignores or dismisses what they have to say you need to ask them.  You need to understand how the doctor’s response made them feel, how it affected their intended health behavior and why.  The patient is also the place start when it comes to how the doctor could be more engaging the next time.

We Also Consider The Evidence And Theoretical Models

Over 40 years of communication research has explored the ago old question of how to get patients more involved in their health care.  Engage Your Patients draw heavily upon the evidence and sound theoretical models like the Health Belief Model in its training. 

The Objectives Of Engage Your Patients Are To:

1. Measurably improve physicians’ abilities to be engaging to patients trying to initiate high value conversations.

2. Measurably improve patients’ abilities to effectively engage with physicians by initiating high value conversations. 

The aim of Engage Your Patients is to minimize missed patient engagement opportunities and their costs … as well as improve patient outcome, increase visit productivity and create exceptional patient experiences. 

A Different Approact To Patient Engagement2

“The Problem Is Not A Lack Of Engaged Patients … But Rather A Lack Of Physicians With A Bedside Manner That Patients Find Engaging”

It is axiomatic.  If a person doesn’t find a doctor engaging in person … they are not going to try and engage with them online.  Yet this is exactly what physicians and provider organization expect people to do.

Introducing Engage Your Patients SM

… A Different Approach To Patient Engagement

There is something patients want from their doctor more than anything else. More than begin able to email their doctor and more than e-visits or patient portals. 

People want to be able to talk with their doctor … they want the opportunity to tell “their story” and to feel listened to and understood by their doctor.  Understood not just as a disease … but as a person with concerns, feelings and legitimate health knowledge and experiences of their own. 

What patients want is for their doctor to be perceptibly “more engaging” during the limited time they spend together … beginning in the exam room.

There is one thing that patients want from their doctor more than anything else.  More than begin able to email their doctor.  More than e-visits.  More than patient portals and EMRs. 

People want to be able to talk with their doctor … to be listened to, understood and respected by their doctor as a person and not just a disease.   They want their doctors to be more engaging.

Engage Your Patients Logo big

A Dirfferent Approach To Engagement - Almost Finala

Meaningful patient engagement opportunities are different.  First of all they are usually initiated by someone other than the patient … by a doctor or other clinician.  Second, meaningful engagement stimulates higher levels of cognitive and emotional involvement than does making an appointment or refilling a prescription.  Finally, meaningful engagement has the power to change how people think and behave when it comes to their health.

Most health care professionals associate patient engagement with going online to a patient portal to schedule a doctor’s appointment or check their lab results. 

While convenient, digital engagement of the sort found on most portals really isn’t all that “meaningful”. 

Patient engagement opportunities today are not all created equal.  While it may be convenient for a person to sign on “to engage” with their patient portal to schedule an doctor’s appointment, qualitatively that is not meaningful in the same way that a person  discussing their treatment options with their physician is.  

 

Meaningful engagement can lead to life altering decisions and behavior on both the physician’s and patient’s part. 

 

and is different from customer service.

 

 

between appropatient the same as being able to  

More than anything else, patients want a physician that listens to them and tries to  understand them as a human being … not just a set of symptom or a disease.  Patients need to be able to tell their story … to share their thoughts, feelings, concerns and expectations with their physicians.  Physician need to be able to listen to and make sense of what these stories are saying.

.  The health care experience is an intensely personal experience.

person Health care is about people  and the While patient portals get all the attention, what happens in the exam room between patients and their physicians is where meaningful patient engagement takes place.  For it is in the exam room where people come to share their fears and concerns with their doctor, seek their doctor’s opinions and make decisions and take actions that can change their lives.

have life-changing will change their lives.

with life changing become heart patient and cancer patients, difficult treatment choices must be made and The kind of engagement that changes a person’s health beliefs, helps a person make a difficult health decision or provides comfort in the time of difficulty and .   The kind of

While it is nice to be able to schedule a doctor’s appoint online there is a the A physician helps a patient make a difficult health after revealing that they have cancer.  There is a big difference between talking to the kind that lead to better outcomes, more productive visits and great patient experiences … don’t occur online …

 

 

Research shows that it takes a certain mind set and set of skills in order for physicians to recognize, appreciate and respond to the “cues” and engagement opportunities presented by patients.  Most patients in the exam room suffer from a lack of productive communication skills and self confidence as well.

 

 

 

 

Engage Your Patients is an evidence-based, “high touch”, communications solution designed to measurably improve physicians’ and patients’ abilities to effectively engage one another in person and online.

 

 

 

If patients feel that their physicians doesn’t take the time to listen to them or understand them in person in the exam room … why would they expect their physician to behave any differently online?   

 

 

 

 

 

The goals of Engage Your Patients include:

– Minimizing missed patient engagement opportunities

– Improving patient outcomes

– Increasing visit productivity

– Reducing preventable costs

– Creating exceptional patient and physician experiences.

 

 

 

The Objectives Of Engage Your Patients Are To:

1. Measurably improve physicians’ abilities to effectively recognize, triage and respond to the patient engagement opportunities presented by patients in the exam room and online.

2. Measurably improve patients’ abilities to effectively communicate their personal needs,wants , concerns and expectations, e.g., engagement opportunities, to physicians.

The aim of Engage Your Patients is eliminate missed patient engagement opportunities and their cost … as well as improve patient outcome, increase visit productivity and create exceptional patient experiences. 

 Our Solutions

A Dirfferent Approach To Engagement - Almost Finala

A Different Approact To Patient Engagement2

Up to 70 % of the engagement opportunities presented by patients in the exam room will be missed or ignored by your physicians because they were never taught the patient-centered skills needed to recognize and respond to them.

Engage Your Patients

Phase I

Getting Your Physicians’ Attention

  • Opportunity Analysis
  • What Patients Think
  • Strategic Implications

Phase 2

Training To Best Practices

Optional Phase 3

Ongoing Evaluation, Training & Support

Phase I

Opportunity Assessment

Interaction Analysis

 

Training

 

 

Engage Your Patients teaches physicians the communication skills needed:

  1. To engage patients in high value conversations designed to better understand the “patient as a person”, i.e.,  about their story, their health beliefs, fears, emotions, expectations, barriers to care, and shared decision making
  2. To be engaging, e.g., receptive, empathetic and compassionate, to patients trying to have a conversation about similar topics.

Engage Your Patients teaches patients the communication skills needed:

  1. To engage their physician by being prepared for the visit and keeping what they want to say brief, relevant and concise. 
  2. To be more engaging to their physician’s attempts to ask questions or start a conversation about an important health topic.

Physicians Tend To Define An “Engaged Patient” As Someone Who Is Passive And Compliant …

… Not “Engaged” As In Asking Questions, Sharing Or Requesting Information or Participating In Shared Decision-Making

The Myth Of Patient Engagement

As in years past, physicians today define an “engaged patient” as one that is passive and compliant … not “engaged” as in asking lots of questions, sharing lots of personal information or getting involved in shared decision-making.

It is very hard for patients to “engage” in dialogue with physicians who don’t listen, try to understand you as a person and expects you to be passive and compliant.   Yet this is exactly what most physician and provider organizations today unknowingly expect their patients to do.

But you can’t blame physicians. 

For the last 100 years, medical schools have taught physicians to adopt a just such a disease-focused mindset and physician-directed bedside manner.   Until recently physicians were never taught the importance of getting to know their patients beyond what was required to arrive at a diagnosis and  treatment plan.  Nor were physicians taught the patient-centered communication skills need to do it.

The Patient Engagement Dilemma

Female Patient Crossed Arms blue1Doctor Arms Crossed blue1Once we enter the exam room, we stop being a person and become a patient.  There the doctor is the expert and is in charge.  The doctor sets the visit agenda, does most of the talking, asks most of the question and makes most of the decisions.  The doctor after all knows what’s best and is very busy.

As patients our “desire to engage” is moderated by our need to be seen  as a “good patient.”  A good patient is someone who answers the doctor’s questions and otherwise assumes the same passive sick role we have been socialized to play since childhood.  To the extent we express ourselves to the doctor, it is usually through vague, indirect verbal comments and body language, e.g., “cues”.   We don’t want to appear demanding or confrontational and risk being labeled “difficult”..

Patient engagement opportunities are moments during phys1cian-patient encounters where the patient signals a willingness or desire to engage with the physicians in a brief, potentially high value dialogue.

 

 

If the goal of patient engagement is to get people to take a more active role in their own health care … physicians and provider organizations should start focusing their engagement effort on where their patients are … which is in your doctors’ exam rooms … not just where they wish they were … on your patient portals.

Millions of patient engagement opportunities are presented each year to the physicians in your provider organization. Opportunities “to engage” patients in physician-initiated conversations about important clinical and psychosocial issues … and “be engaging” to patients trying to initiate similar conversations with them.

50% to 70% of the millions of patient engagement opportunities presented by patients in your physicians’ exam room this year will be missed or ignored … and tens of millions in preventable costs incurs  in the process. 

Physicians will miss or ignore these opportunities because they lack the skills to recognize and respond to them … and a patient-centered mindset that enables them to understand why these patient engagement opportunities matter. 

The Patient Engagement Challenge

Physicians need to develop a patient-centered mindset and patient-centered communication skills.  Before that can happen, provider organizations need to engage their physicians.  Engage Your Patients employs the following physician engagement strategy adapted from the Health Belief Model.  

Physicians need to understand that:

  1. They have a shortcoming, e.g., they lack the skills needed to recognize, respond to or appreciate the value of patient engagement opportunities presented by patients 
  2. This lack of these skills is negatively influencing their practice, e.g., preventable costs, adherence, suboptimal outcomes, lower patient satisfaction.
  3. That there is a practical, evidence-based solution for addressing their shortcoming, e.g. the Engage Your Patients program.

 

  • Physicians need to see first hand concrete examples of the number and type of patient opportunities their patients are presenting
  • Physicians need to see the number of patient engagement opportunities they are missing
  • Physicians need to hear in the patients own voice why these opportunities were important and how they felt about how the physician handled them.

 

ahppenem to understan

 

the don’t recognize them Before physicians and provider organizations can “reimaging” the  is

 

Asking physicians to be “more engaging” to patients is a tall order.  They want know why, what’s wrong with what they are doing now and what’s in it for them.

 

first question that physicians ask is why? 

The nbig Patient engagement is To Two things need to happen for physicin oBefore e

 

 

Engage Your Patients is an evidence-based approach designed to measurably improve physicians’ abilities to meaningfully engage patients in their health care … as well as strengthen physician-patient relationships, increase patient satisfaction and drive better patient outcomes and lower costs.

Evidence-based

Measurably improve

Meaningfully engage patients

 

,   patient engagement potential helps physicians measurably improve their abilities to recognize, prioritize and respond to the patient engagement opportunities that present themselves in the exam room and online.

Evaluate physicians’ Provide physicians with an assessment of their patient engagement 

The evidence shows that the most engaging, satisfying and productive health encounters … as well as the best health outcomes … occur in the context of a strong, trusting physician-patient relationship where the physician “speaks patient-centered.”

Patients need to know that their physician is engaging in person before they will ever want to engage with their physician online. 

Patients are expected to answer the doctor’s questions

Otherwise remain passive

Patients are expected to do what they are told

 

Patients will often say what they think the physician wants to hear

Will not voluntarily share information

Will not challenge their doctor

Will do what they think is in their best interest

Engage Your Patients solutions are designed for use by physicians, medical groups, hospitals, ACOs and health plans looking to take their patient engagement and patient experiences to the next level.

Want To Learn More About Our Evidence-Based  Approach To Patient Engagement?  

Sign up for a “no risk” trial of our Patient Engagement Opportunity Analysis for physicians in your provider network.

Click Here To Learn More

The Problem

7 Out Of 10 Physicians Prefer To Communicate With Patients In The Same “Physician-Directed, Paternalistic” Style Of Communicating They Learned In Medical School …

... where the physician does most of the talking, asks most of the questions and makes all the decisions … while the patient assumes a passive sick role.

In fact, most patients and their families prefer a “patient-centered” style of communications … which they find more engaging and satisfying.

Before Patients Will “Engage” With A Physician Online … They First Need To Know That The Physician Is “Engaging’ In Person

There is nothing engaging to patients about a physician who who doesn’t listen, doesn’t try to understand them as a person and expects them to be passive and compliant.  

 Our Solutions

A First Principle Of Patient Engagement

Health is intensely personal.  Strong trusting physician-patient relationships and high quality patient-centered communications skills are essential prerequisites to patient engagement.

 

have on  … and at what ?   or Don’t Think That Every Each year, millions of opportunities for getting patients more involved in their health care are missed or ignored by physicians during routine office visits.  Many of these missed patient engagement opportunities come at a substantial cost. 

“My physician doesn’t listen” and “my doctor” ignores me” top the list of patient complaints about providers.  Poor communications is a leading cause of medical errors and malpractice claims.  Dissatisfied patients are more distrusting and nonadherent, traits associated with hospital admissions and readmits.

 

Physicians and provider organizations want patients to becomes more engaged  … to take more responsibility for their own health and health care.  Many patients are willing to step up and assume more responsibility … if physicians showed them how …and then let them.

The paternalistic, “I knows best,” “Do what I tell you” mindset and communication style so many physicians still employ today is counterproductive to a goal of patient engagement.

Physicians and provider organizations need a different approach to patient engagement. 

Patients are expected to answer the doctor’s questions

Otherwise remain passive

Patients are expected to do what they are told

 

Patients will often say what they think the physician wants to hear

Will not voluntarily share information

Will not challenge their doctor

Will do what they think is in their best interest

Physicians Were Never Taught How To “Be Engaging”

The last time most physicians paid any attention to their patient communication skills was back in medical school.  There they we taught how to diagnose and treat medical problems.  Until recently, most physicians were never taught in medical school how to “get to know” or “engage” patients … or why it matters. 

We Take A Different Approach To Patient Engagement

Engage Your Patients focuses of helping physicians and provider organizations maximize their face-to-face patient engagement potential by measurably improving their patient communication skills. 

 

 

Patients need to feel that doctors are engaging person before they will try and to engage them online. 

ey can engage th will engagement is a physician-patient communication challenge … not a health information information technology challenge.  tand hot , the kind that moves the dial on health behavior change and patient satisfaction, begins in the exam room between doctors and patients … not online.  It begins in the context of strong, trusting physician-patient relationships and high quality, patient-centered communications. 

 

Engage Your Patients solutions are designed for use by physicians, medical groups, hospitals, ACOs and health plans looking to take their patient engagement and patient experiences to the next level.

Want To Learn More About Our Evidence-Based  Approach To Patient Engagement?  

Sign up for a “no risk” trial of our Patient Engagement Opportunity Analysis for physicians in your provider network.

Click Here To Learn More

82% of US adult see their doctor at least once a year – most of us average 3 trips to the doctor each year – double that if we have a chronic condition.  We don’t go to the doctor because we are bored … we go because we feel we need to.

We go because our health is important to us … it is where we get most of our routine health care.  We go because we are engaged … at least as engaged as our physician and the health industry allows us to be.  

It Is Very Hard For Patients To Take A More Active Role In Their Own Health Care When Most Physicians Today Expect Patient’s To Be Passive And Compliant …

The Patient Engagement Dilemma

82% of US adult see their doctor at least once a year – most of us average 3 trips to the doctor each year – double that if we have a chronic condition.  We don’t go to the doctor because we are bored … we go because we feel we need to.

We go because our health is important to us … it is where we get most of our routine health care.  We go because we are engaged … at least as engaged as our physician and the health industry allows us to be.  

It is hard for patients to engage with physicians that don’t seem to listen, don’t understand them as a person and who always appear rushed.  Yet that is exactly what physicians and provider organizations expect patients to do … in the doctor’s office, hospital room and online.

We believe that secret to patient engagement is not additional Health IT spending … but rather improving how physicians think about, communicate with and relate to patients, e.g., their “bedside manner”..   

Engage Your Patients TM provides solutions that significantly increases patient engagement by measurably improving physicians’ bedside manner by in the exam room, hospital room and between visits online.

 

Meaning patient engagement is defined as purposeful behavior directed at achieving a personally relevant goal or objective.    Examples of meaningful patient engagement include deciding to make a doctor’s appointment, going online to look for health information, asking the doctor a question, sharing information with the doctor, taking exercise, asking for a copy of their test results, reading a health article in a magazine, or watching a health-related TV.

Meaningful patient engagement require cognitive involvement, decision-making and purposeful behavior.  

that is the result of cognitive occurs when patients are cognitively and/or emotionally involved in 

. involvement in theor menable physicians to measurably improve their ability to recognize, prioritize and respond to high value patient engagement opportunities that occur in the exam room, at the hospital bedside or online.

 

Patients of physicians with a  patient-centered mindset and matching communications skills are more engaged have consistently ” in their interactions with patients tend to have score much higher on exhibit a elicit higher scoretend to have a have Some physicianEach physician in your provider network has their own patient engagement quotient –

Physicians and provider organizations want patients to becomes more engaged  … to take more responsibility for their own health and health care.  Many patients are willing to step up and assume more responsibility … if physicians showed them how …and then let them.

The paternalistic, “I knows best,” “Do what I tell you” mindset and communication style so many physicians still employ today is counterproductive to a goal of patient engagement.

Physicians and provider organizations need a different approach to patient engagement. 

Patients are expected to answer the doctor’s questions

Otherwise remain passive

Patients are expected to do what they are told

 

Patients will often say what they think the physician wants to hear

Will not voluntarily share information

Will not challenge their doctor

Will do what they think is in their best interest

Physicians Were Never Taught How To “Be Engaging”

The last time most physicians paid any attention to their patient communication skills was back in medical school.  There they we taught how to diagnose and treat medical problems.  Until recently, most physicians were never taught in medical school how to “get to know” or “engage” patients … or why it matters. 

We Take A Different Approach To Patient Engagement

Engage Your Patients focuses of helping physicians and provider organizations maximize their face-to-face patient engagement potential by measurably improving their patient communication skills. 

 

 

Patients need to feel that doctors are engaging person before they will try and to engage them online. 

ey can engage th will engagement is a physician-patient communication challenge … not a health information information technology challenge.  tand hot , the kind that moves the dial on health behavior change and patient satisfaction, begins in the exam room between doctors and patients … not online.  It begins in the context of strong, trusting physician-patient relationships and high quality, patient-centered communications. 

 

Engage Your Patients solutions are designed for use by physicians, medical groups, hospitals, ACOs and health plans looking to take their patient engagement and patient experiences to the next level.

Want To Learn More About Our Evidence-Based  Approach To Patient Engagement?  

Sign up for a “no risk” trial of our Patient Engagement Opportunity Analysis for physicians in your provider network.

Click Here To Learn More

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Patient Engagement - Patient-Centered Communications - Patient Experience

People Need To Be Able To Engage Their Physician Face-To-Face In The Exam Room FirstBefore They Will See Any Value in Trying To Engage Their Physician Virtually Online.

To succeed at patient engagement, physicians and their provider partners need to do three things:

  • Rethink their definition of patient engagement just be about Meaningful Use or patient compliance 
  • Develop new ways of measuring patient engagement
  • Learn the communication and interaction skills needed “to engage” and “be engaging” to patients in exam room

.. the difference between how engaging they actually are … versus how engaging they could be.

actual engagement and their to reach their engagement potential .

These are opportunities to for physicians “to engage patients” or “be engaging to patients” in high value, brief conversations about topics that are emotionally and cognitively relevant.  

To most physicians, an engaged patient is someone that does what they are told.  This “doctor knows best” mindset is what physicians today were taught in medical school … it is how most physicians still talk to patients.

 

 Patient engagement is not about patients doing what they are told by their physician … it’s about patients and physicians discussing what right for the patient.   

Physicians often complain that patients are unwilling to take more responsibility for their own health and health care.

Engage Your Patients takes a different approach to patient engagement.  We work with physicians to re-imagine what the role of the patient should be, explore opportunities for physicians to engage patients in adopting their new role and teaching physicians the patient-centered communications skills needed to engage and be engaging to patients. 

 

 

It’s not about patients needing to more responsibility … it’s about physicians giving up control and showing patients how to take more responsibility.

Patient engagement is not about patient portals and Meaningful Use … it is about physician-patient relationships and meaningful exam room conversations between people that respect and are interested in what each other has to say.

 

 

Engage Your Patients foc  feel comfortabbe willing s first be able Patients will  engagement begins in the exam room … not Before patients will need to feel that a physician is engaging in person, before they will want to engage with them online.  To be engaging, physicians need to be sensitive what patient’s think and feel.  Meaningful engagement occurs when people are cognitively and emotionally involved in something. 

We believe that for physicians “to be engaging” they must: learn to “rethink” what constitutes a good (engaged) patient, understand and respect the perspectives, knowledge and experience patients bring to the relationship and learn how “to think and speak patient-centered.”

be willing have an understand of the patient’s health perspective, be willing to rethink imagine the have a flexible view of the  as a personthere are 3 prequisites It requires ‘s the care about and be as  What The key to meaningful patient engagement is a requires; a patient-centered mindset knowledge of patients presumes a knowledge of evidence-based best practices, as well as a proficiency in patient communication and engagement skills, that most physicians simply do not have or are not confident in using.

Engage Your Patients Provides Tools To Help Physicians:

  • Assess their current patient communication and engagement skills and proficiency care delivery from the patient’s perspective

    Reimagine how they deliver care to patients

    Learn new skills for engaging patients

    Apply selected new skills

  • Learn about patient communication and engagement best practices and the evidence supporting them.
  • Gain better self awareness of their and how they compare to best practices.
  • Measurably improve their patient communications and patient engagement skills.

Learn s.

L

practices

Benchmarking their communication and engagement skills against best practices

Getting patients to assess their physicians’ patient communication and engagement skills

Teaching physicians

As 

he requires Physicians patient they must  to start is by looking at what with patient engagement The best place for physicians to start with ow to improve their patient communications and engagement skills is to ask their patients.

Engage Your Patients helps physicians and provider organizations maximize their face-to-face and online patient engagement potential by measurably improving their patient communication skills.

… and be engaging to patient … by teaching bedside … and their manner  update their patients works with doctors and patients to promote strong, patient-centered relationships that foster effective communications and meaningful patient engagement in person and online.

Assess

Reimagine

Do

Create an atmospher

Create an environment

 Engage Your Patients takes an evidence-based, patient-centered approach to improving physicians’ patient communications and patient engagement skills in person and online.

 Engage Your Patients takes a patient-centered,   evidence-based approach to helping measurable improve physicians’ patient communications and patient engagement skills.

Engage Your Patients – a patient-centered approach for measurably improving physicians’ patient communication and engagement patients potential.  

Engage Your Patients – a evidence-based, patient-centered approach for measurably improving how physicians communicate with and engage patients.  

Engage Your Patients – a evidence-based approach for measurably improving how physicians communicate with and engage patients.  

Engage Your Patients enables physicians to take a close look at how they deliver care from the patients’ perspective… including ways to improve

Engage Your Patients enables physicians to take a in-depth look at how they deliver care from the patients’ perspective 

 

Engage Your Patients enables physicians to take a close look at how to improve their communication and engagements skills from the patients’ perspective 

Engage Your Patients enables physicians to take a close look at how they relate to patients and deliver care from the patients’ perspective 

Assess –  Reimagne – Learn – Do

Engage Your Patients helps physicians explore ways to improve their communication and engagements skills from the patients’ perspective 

Engage Your Patients explore ways physicians can improve their communication and engagements skills from the patients’ perspective

Engage Your Patients explore ways that physicians can improve their communication and engagements skills from the patients’ perspective

Engage Your Patients explores how physicians deliver care from the patients’ perspective 

Engage Your Patients explores how physicians deliver care from the patients’ perspective 

 Engage Your Patients explores how engaging physicians are from the patients’ perspective 

Engage Your Patient uses evidence-based best practices and recommendations from own patients to help physicians improve the way they relate to and communicate with patients.

Engage Your Patients provides tools to help physicians:

Assess their care delivery from the patient’s perspective

Reimagine how they deliver care to patients

Learn new skills for engaging patients

Apply selected new skills

Most physicians today still employ the same physician-directed, the doctor-knows-best way of thinking about and communicating with patients that they learned in medical school. It what works for them

Most physicians will tell you that they learned two things in medical school, diagnose and treat medical problems.   They will also tell you that they were never taught how to talk with patients beyond making a diagnosis.or why it was important.